Whenever we access such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data; including the Data Protection Act 1998 (DPA) and The General Data Protection Regulation 2016 (GDPR) together and with other subsequent laws “Data Protection Laws”.
- WHO WE ARE AND CONTACT DETAILS
In writing to:
The attention of the Privacy Officer
FuneralHUB (Twilight Group Ltd)
PO Box 6945
- YOUR RIGHTS
Under GDPR, your rights are:
- to be informed: we must make available this privacy notice with the emphasis on transparency over how we process your data.
- access: you are entitled to find out what details we may hold about you and why.
- rectification: we are obliged to correct or update your details.
- erasure: this is also known as the right to be forgotten.
- restrict processing: you have the right to block or suppress the processing by us of your personal data.
- data portability: you have the right to obtain and reuse your personal data that you have provided us.
- object: you have the right to object to us processing your data in relation to direct marketing and or profiling.
- rights in relation to automated decision making and profiling: we do not use any automatic decision making or processing.
- THE DATA WE COLLECT ABOUT YOU
We process personal data. Personal data we process may include name, address, email address and telephone number.
Our collection methods are:
- through engagement of our services
- through our website
- through third party websites
- by communications
- through engagement of service providers
- HOW YOUR DATA WILL BE USED
We use information held about you to:
- where we have obtained information for legitimate interests.
- carry out our obligations arising from any contracts entered into between you and us.
- provide you with information, products or services that you request from us or which we feel may interest you.
- where you have consented to be contacted for legitimate interests.
- allow you to participate in interactive features of our website; for example, asking a question via our contact form.
- LEGITIMATE INTERESTS – CONTRACTS
Contracts: where you enter into a contract requesting FuneralHUB to provide you services.
Marketing: if you are an existing contact or customer, we will only contact you by postal and electronic means (e-mail) with information about services or goods which you have previously purchased from us or enquired about. At any time, you can choose not to receive these types of communication by contacting us.
- DATA RETENTION
Our data retention policy is dictated by Data Protection Laws, this is available for inspection by submitting a written request using the contact details provided in this policy.
- THIRD PARTIES
We keep information within the ‘organisation’ except where disclosure is required or permitted by law, or when we use third party service providers (data processors) to supply and support our services. We have contracts in place with our data processors, this means they cannot do anything with your personal data unless we have instructed them to do so. They will hold it securely and retain it for the period we instruct. A list of third-party providers, together with more information on how we share and look after your data can be requested by contacting us in writing, to the address above.