Twilight Group Limited – Official Statement Reference Funeral Plans

As you are aware, Safe Hands Funeral Plans have gone into administration with Nedim Ailyan and Ben Stanyon being appointed as Joint Administrators of the Company on 23 March 2022 in accordance with Paragraph 46(3) of Schedule B1 of the Insolvency Act 1986.

As a previous Safe Hands Funeral Plans Agent, we urge our clients to carefully read the below information, which has been taken directly from the Safe Hands Funeral Plans website and should assist you with any queries you may have. Should you require any further clarification, please click the link below and read the Safe Hands Funeral Plans FAQs:

https://www.safehandsplans.co.uk/

SAFE HANDS PLANS LIMITED (IN ADMINISTRATION) (“THE COMPANY”)

Nedim Ailyan and Ben Stanyon were appointed as Joint Administrators of the Company on 23 March 2022 in accordance with Paragraph 46(3) of Schedule B1 of the Insolvency Act 1986.

The appointment of the Joint Administrators was made by the directors of the Company, after a period of severe financial challenge, which has left the business unsustainable in its current form. The Company has ceased to trade insofar as it will not be accepting any new customers but will be assisting current plan holders with contingency funeral planning services with the assistance of a third-party provider, in the circumstances set out below.

Interim Funeral Service Provision

The Joint Administrators are exploring possible solutions including the possibility of the rescue of the business with alternative funeral providers.

In the interim, Dignity Funerals Limited (“Dignity”) has agreed to work with the Joint Administrators to temporarily provide existing customers with funeral planning services for a period of 14 days.

Customer service team & frequently asked questions (“FAQ’s)

A dedicated UK based customer service team has been established by the Joint Administrators to assist you with any questions you may have in respect of the administration, the defined role of Dignity, the impact of the administration on your plan and any potential return of the money you have invested.

The customer services team is available to be contacted by freephone on 0800 640 9928.

However, in the first instance we would direct you to the schedule of FAQ’s below which may address your concerns without the need to contact the customer services team.

In the event your queries may not be answered by the FAQ’s and/or the customer service team, you will be referred to the Joint Administrators’ office directly where your enquiries will be dealt with in a timely manner.

Joint Administrators’ written communication

You will receive written communication in the post within the next 7 days which will include further details of the administration, how to receive future correspondence in addition to a copy of the formal notice of appointment

Should you require any further clarification, please click the link below and read the Safe Hands Funeral Plans FAQ:

https://www.safehandsplans.co.uk/

Twilight Group Limited